Order Details
This method is used to get details of an order.
It is possible to get information about orders that were created via other channels (personal account, protocol v.1.5, etc.). But only for those that were created after the getting of individual access keys.
Request for Order Details
In order to use this process, a GET request should be sent to URL:
{uuid} is the CDEK IS identifier of the order, details of which are required.
{cdek_number} is the CDEK order number, details of which are required.
{im_number} - is the order number in the Client IS, details of which are required (optional).
Response to the Request for Order Details
The response body is returned in the JSON format:
No. | Field name | Description | Field type | Mandatory (yes/no) |
| 1 | entity | Data of the order over which request is sent | no | |
1.1 | uuid | Order identifier in the CDEK IS | UUID | yes |
| 1.2 | is_return | Sign of a return order: | boolean | yes |
| 1.3 | is_reverse | Sign of a reverse order: true - reverse false - direct | boolean | yes |
1.4 | type | Order type: “e-shop”(only for e-shop contracts) “delivery” (for any contract) | integer | yes |
1.5 | cdek_number | CDEK order number | long | no |
1.6 | number | Order number in the Client IS Can contain only numbers, letters of the Latin alphabet or special characters (ASCII format) | string(40) | no |
| 1.7 | delivery_mode | True ordering mode: 1 - door - door 2 - door - warehouse 3 - warehouse - door 4 - warehouse - warehouse 6 - door - postamat 7 -warehouse - postamat | string() | yes |
1.8 | tariff_code | Tariff code | integer | yes |
1.9 | comment | Comment for the order | string(255) | no |
| 1.10 | developer_key | Developer key | string() | no |
1.11 | shipment_point | Code of the CDEK pickup point (PVZ) to which the client will deliver the shipment | string() | no |
1.12 | delivery_point | Code of the CDEK pickup point (PVZ/POSTAMAT) to which the parcel will be delivered | string() | no |
1.13 | date_invoice | Date of invoice Only for international orders | date(yyyy-MM-dd) | no |
1.14 | shipper_name | Consignor Only for international orders | string(255) | no |
1.15 | shipper_address | Consignor's address Only for international orders | string(255) | no |
1.16 | delivery_recipient_cost | Extra delivery charge collected by the e-shop from the receiver. | money | no |
1.16.1 | value | Amount of additional charge | float | yes |
1.16.2 | vat_sum | VAT amount | float | no |
1.16.3 | vat_rate | VAT rate (value – 0, 10, 20; null – no VAT) | integer | no |
1.17 | delivery_recipient_cost_adv | Extra delivery charge collected by the e-shop from the receiver, depending on the order amount | threshold[] | no |
1.17.1 | threshold | Threshold price of product (defined as less than or equal to) in integer values of currency | integer | yes |
1.17.2 | sum | Extra delivery charge, the total value of which is within the interval | float | yes |
1.17.3 | vat_sum | VAT amount included in the extra delivery charge | float | no |
1.17.4 | vat_rate | VAT rate (value – 0, 10, 20, null – no VAT) | integer | no |
1.18 | sender | Sender | contact | yes |
1.18.1 | company | Company’s name | string(255) | no |
1.18.2 | name | Contact person's full name | string(255) | yes |
| 1.18.3 | passport_requirements_satisfied | Requirements for passport data are satisfied (actual for international orders): true - passport data is collected or not required false - passport data is required and not collected | boolean | no |
| 1.18.4 | passport_series | Passport series | string(4) | no |
| 1.18.5 | passport_number | Passport number | string(30) | no |
| 1.18.6 | passport_date_of_issue | Date of issue of a passport | date(yyyy-MM-dd) | no |
| 1.18.7 | passport_organization | Body which issued a passport | string(255) | no |
| 1.18.8 | tin | INN (Taxpayer Identification Number) Can contain 10 or 12 characters | string(12) | no |
| 1.18.9 | passport_date_of_birth | Date of birth | date (yyyy-MM-dd) | no |
1.18.10 | string(255) | no | ||
1.18.11 | phones | List of phones No more than 10 numbers | phone[] | no |
1.18.11.1 | number | Phone number | string() | no |
1.18.11.2 | additional | Additional information (additional number) | string() | no |
1.19 | seller | Details of a real seller | seller | no |
1.19.1 | name | Name of a real seller | string(255) | no |
1.19.2 | inn | INN (Taxpayer Identification Number) of a real seller | string(12) | no |
1.19.3 | phone | Phone of a real seller | phone | no |
1.19.4 | ownership_form | Form of ownership code | integer | no |
1.19.5 | address | Address of a real seller. Used in printing the invoices to show the address of a real seller or a trade name. Only for international orders | string | no |
1.20 | recipient | Receiver | contact | yes |
1.20.1 | company | Company’s name | string() | no |
1.20.2 | name | Contact person's full name | string(255) | yes |
1.20.3 | passport_series | Passport series | string(4) | no |
1.20.4 | passport_number | Passport number | string(30) | no |
1.20.5 | passport_date_of_issue | Date of issue of a passport | date(yyyy-MM- dd) | no |
1.20.6 | passport_organization | Body which issued a passport | string(255) | no |
1.20.7 | tin | TIN (Taxpayer Identification Number) Can contain 10 or 12 characters | string(12) | no |
1.20.8 | passport_date_of_birth | Date of birth | date(yyyy-MM- dd) | no |
| 1.20.9 | passport_requirements_satisfied | Requirements for passport data are satisfied (actual for international orders): true - passport data is collected or not required false - passport data is required and not collected | boolean | no |
1.20.10 | Must comply with RFC 2822 | string(255) | no | |
1.20.11 | phones | List of phones | phone[] | yes |
1.20.11.1 | number | Phone number | string() | yes |
1.20.11.2 | additional | Additional information (additional number) | string() | no |
1.21 | from_location | Sender's address | location | yes |
1.21.1 | code | CDEK location code ("List of Cities" method) | integer | yes |
1.21.2 | fias_guid | FIAS unique identifier | UUID | no |
1.21.3 | postal_code | Postal code | string() | no |
1.21.4 | longitude | Longitude | float | no |
1.21.5 | latitude | Latitude | float | no |
1.21.6 | country_code | Country code in the format: ISO_3166-1_alpha-2 | string() | yes |
1.21.7 | region | Region name | string() | no |
1.21.8 | sub_region | Name of region's district | string() | no |
1.21.9 | city | City name | string() | yes |
1.21.10 | kladr_code | KLADR (Russian Classifier of Addresses) code Deprecated field | string() | no |
1.21.11 | address | Address string | string(255) | no |
1.22 | to_location | Receiver's address | string() | yes |
1.22.1 | code | CDEK location code ("List of Cities" method) | integer | yes |
1.22.2 | fias_guid | FIAS unique identifier | UUID | no |
1.22.3 | postal_code | Postal code | string() | no |
1.22.4 | longitude | Longitude | float | no |
1.22.5 | latitude | Latitude | float | no |
1.22.6 | country_code | Country code in the format: ISO_3166-1_alpha-2 | string() | yes |
1.22.7 | region | Region name | string() | no |
1.22.8 | sub_region | Name of region's district | string() | no |
1.22.9 | city | City name | string() | yes |
1.22.10 | kladr_code | KLADR (Russian Classifier of Addresses) code Deprecated field | string() | no |
1.22.11 | address | Address string | string(255) | no |
1.23 | services | Additional services | service[ ] | no |
1.23.1 | code | Type of additional service, code from the additional service directory (for more details, see Appendix 3) | string() | yes |
1.23.2 | parameter | Additional service parameter | string() | no |
| 1.23.3 | sum | Additional service cost (in the contract currency) | float | no |
1.24 | packages | List of details for cargo packages | package[] | yes |
| 1.24.1 | package_id | CDEK information system’s package identifier | string | yes |
1.24.2 | number | The package number (can be used as sequence package number or order number), unique for this order. Order identifier in the Client's IS. | string(20) | yes |
1.24.3 | weight | Total weight (in grams) | integer | yes |
| 1.24.4 | weight_volume | Volume weight (in grams) | integer | no |
| 1.24.5 | weight_calc | Calculated weight (in grams) | integer | no |
1.24.6 | length | Package dimensions. Length (in centimeters) | integer | no |
1.24.7 | width | Package dimensions. Width (in centimeters) | integer | no |
1.24.8 | height | Package dimensions. Height (in centimeters) | integer | no |
1.24.9 | comment | Comments for the package | string(255) | no |
1.24.10 | items | Items in the package | item[] | no |
1.24.10.1 | name | Product name (may also contain product description: size, color) | string(255) | yes |
1.24.10.2 | ware_key | Identifier/item number of the goods The position number can only contain characters: [A-z A-z 0-9! @ "# # $;% ^: &? * () _ - + =? <>,. {} [] \ /, Space]When transferring identical articles within the same package, the article will be replaced with a: {ware_key}_* , where "*" is 7 random characters. | string(50) | yes |
1.24.10.3 | payment | Cash on delivery (per unit in the recipient country currency, value >=0) – cash on delivery, value = 0 – prepayment | money | yes |
1.24.10.3.1 | value | Cash on delivery amount (prepayment = 0) | float | yes |
1.24.10.3.2 | vat_sum | VAT amount | float | no |
1.24.10.3.3 | vat_rate | VAT rate (value – 0, 10, 20, null – no VAT) | integer | no |
1.24.10.4 | cost | Declared value of the goods (per unit in the contract currency, value >=0). This value is used to calculate the amount of insurance. | float | yes |
1.24.10.5 | weight | Weight (per unit, in grams) | integer | yes |
1.24.10.6 | weight_gross | Gross weight Only for international orders | integer | no |
1.24.10.7 | amount | Number of units (pcs) | integer | yes |
| 1.24.10.8 | delivery_amount | Number of delivered units (pcs) | integer | no |
| 1.26.10.9 | marking | The marking of the item that was given when registering the order. If the item has a label, the quantity (amount) for this item will always be 1. | string(255) | no |
1.24.10.10 | name_i18n | Name in foreign language Only for international orders | string(255) | no |
1.24.10.11 | brand | Brand in foreign language Only for international orders | string(255) | no |
1.24.10.12 | country_code | Country code in the format: ISO_3166-1_alpha-2 Only for international orders | string(2) | no |
1.24.10.13 | material | Material code Only for international orders | string(255) | no |
1.24.10.14 | wifi_gsm | Contains wifi/gsm Only for international orders | boolean | no |
1.24.10.15 | url | Link to the website of the e-shop with description of the goods Only for international orders | string() | no |
| 1.24.10.16 | return_item_detail | Информация по товарам в возвратном заказе (только для возвратного заказа) | string() | no |
| 1.24.10.16.1 | direct_order_number | Direct order number | string() | yes |
| 1.24.10.16.2 | direct_order_uuid | Direct Order UUID | string() | yes |
| 1.24.10.16.3 | direct_package_number | Package number of goods in a direct order | string() | yes |
| 1.24.10.17 | excise | Sign of excisability of goods | boolean | no |
| 1.25 | delivery_problem | Delivery problems | [ ] | no |
| 1.25.1 | code | Problem code (for more details, see Appendix 4) | string() | no |
| 1.25.2 | create_date | Date the problem was created | datetime | no |
| 1.26 | delivery_detail | Information about delivery | no | |
| 1.26.1 | date | Delivery date | date | yes |
| 1.26.2 | recipient_name | Recipient name | string() | yes |
| 1.26.3 | payment_sum | Cash on delivery amount collected from the receiver in the currency of the receiver's country, subject to possible partial delivery | float | no |
| 1.26.4 | payment_info | Cash on delivery type by recipient | [ ] | no |
| 1.26.4.1 | type | Type of payment: CARD - card CASH - cash | string(4) | yes |
| 1.26.4.2 | sum | Sum in the currency of the recipient country | float | yes |
| 1.26.5 | delivery_sum | Cost of delivery, in the contract currency | float | yes |
| 1.26.6 | total_sum | Total order cost | float | yes |
| 1.27 | transacted_payment | An indication that the order has received information about the transfer of cash on delivery to the online store | boolean | no |
1.28 | statuses | List of order statuses sorted by date and time | status[] | yes |
1.28.1 | code | Status code (for more details, see Appendix 1) | string() | yes |
1.28.2 | name | Status name | string() | yes |
1.28.3 | date_time | Date and time of status setting (format yyyy-MM-dd'T'HH:mm:ssZ) | datetime | yes |
1.28.4 | reason_code | Additional status code (for more details, see Appendix 2) | string() | no |
1.28.5 | city | Place of origin of the status | string() | yes |
| 1.29 | calls | History of notification calls to the receiver | no | |
| 1.29.1 | failed_calls | History of failed calls | [ ] | no |
| 1.29.1.1 | date_time | Date of call | datetime | yes |
| 1.29.1.2 | reason_code | Failed call reason code (for more details, see Appendix 5) | integer | yes |
| 1.29.2 | rescheduled_calls | History of call reschedules | [ ] | no |
| 1.29.2.1 | date_time | Date of call | datetime | yes |
| 1.29.2.2 | date_next | Date to which call is rescheduled | date | yes |
| 1.29.2.3 | time_next | Time to which call is rescheduled | time | yes |
| 1.29.2.4 | comment | Comment | string() | no |
| 1.30 | planned_delivery_date | Scheduled delivery date | date(yyyy-MM-dd) | нет |
| 2.2 | type | Request type May take on values: CREATE, UPDATE, DELETE, AUTH, GET | string() | yes |
| 2.3 | state | Current status of the request ACCEPTED - pre-validation passed and request accepted | string() | yes |
| 2.4 | date_time | Date and time of setting current status of the request (format yyyy-MM-dd'T'HH:mm:ssZ) | datetime | yes |
| 2.5 | errors | Request processing errors | error[] | no |
| 2.5.1 | code | Error code | string() | yes |
| 2.5.2 | message | Error description | string() | yes |
| 2.6 | warnings | Request processing warnings | warning[] | no |
| 2.6.1 | code | Warning code | string() | yes |
| 2.6.2 | message | Warning description | string() | yes |
| 3 | related_entities | Entities related with the order | no | |
| 3.1 | type | Entity type related with order | string() | yes |
| 3.2 | uuid | Entity identifier related to order | UUID | yes |
| 3.3 | url | Link to download the file with print form. Contained in the answer only for waybill and barcode in the “Formed” print form status | string() | no |
| 3.4 | cdek_number | CDEK order number (for return_order, direct_order, reverse_order) | string() | no |
| 3.5 | date | Delivery date agreed with the receiver Only for type = delivery | date | no |
| 3.6 | time_from | Courier waiting start time (agreed with receiver) Only for type = delivery | time | no |
| 3.7 | time_to | Courier waiting end time (agreed with receiver) Only for type = delivery | time | no |
https://api.cdek.ru/v2/orders/72753033-1cf5-447c-a420-c29f4b488ac6 |
https://api.cdek.ru/v2/orders?cdek_number=1106207812 |
https://api.cdek.ru/v2/orders?im_number=00004792842619 |
{
"entity": {
"uuid": "72753031-ebf7-4f15-8d23-dc6951808d69",
"type": 1,
"is_returnd": false,
"number": "1580203165",
"cdek_number": "1105661402",
"tariff_code": 137,
"sender": {
"name": "Петров Петр",
"phones": []
},
"recipient": {
"name": "Иванов Иван",
"phones": [
{
"number": "+79134637228"
}
]
},
"from_location": {
"code": "44",
"postal_code": "",
"country_code": "RU",
"fias_guid": "0c5b2444-70a0-4932-980c-b4dc0d3f02b5",
"kladr_code": "7700000000000",
"country": "Россия",
"region": "Москва",
"region_code": "81",
"sub_region": "Москва",
"city": "Москва",
"address": "пр. Ленинградский, д.4",
"longitude": 37.6204,
"latitude": 55.754
},
"to_location": {
"code": "270",
"postal_code": "",
"country_code": "RU",
"fias_guid": "8dea00e3-9aab-4d8e-887c-ef2aaa546456",
"kladr_code": "5400000100000",
"country": "Россия",
"region": "Новосибирская",
"region_code": "23",
"sub_region": "Новосибирск",
"city": "Новосибирск",
"address": "ул. Блюхера, 32",
"longitude": 82.9204,
"latitude": 55.0302
},
"packages": [
{
"number": "bar-001",
"weight": 4000,
"length": 10,
"width": 10,
"height": 10,
"comment": "приложена опись",
"items": [
{
"ware_key": "00055",
"payment": {
"value": 3000.0,
"vat_sum": 0.0
},
"cost": 300.0,
"weight": 700,
"amount": 2,
"name": "Товар",
"url": "www.item.ru",
"weight_gross": 700
}
]
}
],
"services": [
{
"code": "DELIV_WEEKEND"
}
],
"delivery_recipient_cost": {
"value": 50
},
"delivery_recipient_cost_adv": [
{
"threshold": 200,
"sum": 3000
}
],
"recipient_currency": "RUB",
"items_cost_currency": "RUB",
"comment": "Новый заказ",
"shop_seller_name": "ТЕСТИРОВАНИЕ ИНТЕГРАЦИИ, ООО",
"statuses": [
{
"code": "ACCEPTED",
"name": "Принят",
"date_time": "2020-01-28T16:19:26+0700",
"city": "Офис СДЭК"
},
{
"code": "CREATED",
"name": "Создан",
"date_time": "2020-01-28T16:19:28+0700",
"city": "Москва"
}
],
"errors": [],
"seller": {
"name": "ТЕСТИРОВАНИЕ ИНТЕГРАЦИИ, ООО"
}
},
"requests": [
{
"request_uuid": "72753031-f1c4-49ae-b5c7-ad2110ec46df",
"type": "CREATE",
"state": "SUCCESSFUL",
"date_time": "2020-01-28T16:19:26+0700",
"errors": [],
"warnings": []
}
]
} |
{
"entity": {
"uuid": "72753031-3e0c-4a83-92df-d8e512b8239b",
"is_return": true,
"cdek_number": "1106207812",
"tariff_code": 137,
"shipment_point": "NSK2",
"delivery_point": "SPB3",
"delivery_recipient_cost": {},
"seller": {},
"from_location": {
"code": "270",
"fias_guid": "8dea00e3-9aab-4d8e-887c-ef2aaa546456",
"postal_code": "630009",
"longitude": 82.9204,
"latitude": 55.0302,
"country_code": "RU",
"region": "Новосибирская",
"sub_region": "Новосибирск",
"city": "Новосибирск",
"kladr_code": "5400000100000",
"address": "Новосибирск, Большевистская 101"
},
"to_location": {
"code": "137",
"fias_guid": "0c5b2444-70a0-4932-980c-b4dc0d3f02b5",
"postal_code": "109004",
"longitude": 37.6204,
"latitude": 55.754,
"country_code": "RU",
"region": "Москва",
"sub_region": "Москва",
"city": "Санкт-Петербург",
"kladr_code": "7700000000000",
"address": "ул. Блюхера, 32"
},
"packages": [],
"statuses": [
{
"code": "CREATED",
"name": "Создан",
"date_time": "2020-02-28T10:07:04+0700",
"city": "Новосибирск"
},
{
"code": "RECEIVED_AT_SHIPMENT_WAREHOUSE",
"name": "Принят на склад отправителя",
"date_time": "2020-02-28T10:07:04+0700",
"city": "Новосибирск"
}
]
},
"related_entities": [
{
"uuid": "72753031-40cc-44c5-a546-ca9fa867e9cf",
"type": "direct_order"
}
]
} |
Appendix 1. Order Statuses
Code | Status name | Comment |
ACCEPTED | Accepted | The order has been created in the CDEK information system, but additional validations are required. |
CREATED | Created | The order has been registered in the CDEK information system and passed the necessary validations. |
RECEIVED_AT_SENDER_WAREHOUSE | Accepted by the sender's warehouse | The cargo has been accepted by the CDEK warehouse in the sender's city. |
READY_FOR_SHIPMENT_IN_SENDER_CITY | Issued for delivery in the sender's city | The cargo has been issued from the CDEK warehouse in the sender's city. The cargo has been prepared for delivery (consolidated with other parcels) |
RETURNED_TO_SENDER_CITY_WAREHOUSE | Returned to the sender's warehouse | The cargo has been accepted again in the sender's city (it has not been handed over to the carrier for some reason). Note: this status does not mean that the cargo has been returned to the sender. |
TAKEN_BY_TRANSPORTER_FROM_SENDER_CITY | Handed over to the carrier in the sender's city | The shipment in the sender's city has been registered. The consolidated cargo has been handed over for delivery (to the airport/ loaded into the car) |
| ACCEPTED_IN_SENDER_CITY | Received in the sending city | A receipt was registered in the sending city |
| ACCEPTED_IN_RECIPIENT_CITY | Received in destination city | A receipt in the receiver's city has been registered |
SENT_TO_TRANSIT_CITY | Shipped to the transit city | The shipment to the transit city has been registered. Data and time of the shipment have been recorded by the carrier. |
ACCEPTED_IN_TRANSIT_CITY | Received in the transit city | The receipt in the transit city has been registered |
ACCEPTED_AT_TRANSIT_WAREHOUSE | Accepted by the transit warehouse | The cargo has been accepted in the transit city |
RETURNED_TO_TRANSIT_WAREHOUSE | Returned to the transit warehouse | The cargo has been accepted again in the transit city (the cargo has been returned to the warehouse). Note: this status does not mean that the cargo has been returned to the sender. |
READY_FOR_SHIPMENT_IN_TRANSIT_CITY | Issued for delivery in the transit city | The cargo has been issued from the warehouse in the transit city |
TAKEN_BY_TRANSPORTER_FROM_TRANSIT_CITY | Handed over to the carrier in the transit city | The shipment in the transit city has been registered by the carrier. |
| SENT_TO_SENDER_CITY | Sent to the sender city | A shipment to the sender's city was registered. A parcel is in transit. |
SENT_TO_RECIPIENT_CITY | Shipped to the receiver's city | The shipment to the receiver's city has been registered. The cargo is in transit. |
ARRIVED_AT_RECIPIENT_CITY | Received in the receiver's city | The receipt in the receiver's city has been registered |
ACCEPTED_AT_RECIPIENT_CITY_WAREHOUSE | Accepted by the delivery warehouse | The cargo has been accepted by the warehouse of the receiver's city. Waiting for delivery to door |
ACCEPTED_AT_PICK_UP_POINT | Accepted by the warehouse for pickup | The cargo has been accepted by the warehouse in the receiver's city. Delivery to the warehouse. The parcel will be stored until picked up by the client (e-shop's customer). |
TAKEN_BY_COURIER | Issued for delivery | The cargo has been added to the courier card and issued to the courier for delivery |
RETURNED_TO_RECIPIENT_CITY_WAREHOUSE | Returned to the delivery warehouse | The cargo has been accepted again by the warehouse in the receiver's city. Delivery attempt has been failed for some reason. Waiting for repeated delivery attempt. Note: this status does not mean that the cargo has been returned to the sender. |
DELIVERED | Delivered | The cargo has been successfully delivered and handed over to the receiver (final status). |
NOT_DELIVERED | Not delivered | The buyer has refused to accept the purchase. Return to the e-shop (final status). |
INVALID | Incorrect order | The order contains incorrect data. |
| IN_CUSTOMS_INTERNATIONAL | Customs clearance in the country of departure | During the customs clearance process in the sender's country (for international orders). |
| SHIPPED_TO_DESTINATION | Sent to destination country | Shipped to destination country, order in transit (for international orders). |
| PASSED_TO_TRANSIT_CARRIER | Handed over to transit carrier | Handed over to transit carrier for delivery to destination country (for international orders). |
| IN_CUSTOMS_LOCAL | Customs clearance in the country of destination | In the process of customs clearance in the country of destination (for international orders). |
| CUSTOMS_COMPLETE | Customs clearance completed | Completed customs clearance of the order (for international orders). |
| POSTOMAT_POSTED | Laid in postamat | Laid in the postamat, the order is waiting for the collection by the client - the buyer of the IM. |
| POSTOMAT_SEIZED | Withdrawn from the post office by courier | The shelf life of the order in the parcel terminal has expired, return to the IM. |
| POSTOMAT_RECEIVED | Withdrawn from the post office by the client | Successfully withdrawn from the postamat by the client - the buyer of the IM. |
Appendix 2. Additional Order Statuses
Code | Additional status | Delivery service provided (0–no, 1–yes) | Related status |
1 | Return, incorrect address | 0 | Not delivered |
2 | Return, failed call | 0 | Not delivered |
3 | Return, the receiver does not live at the specified address | 0 | Not delivered |
4 | Return, the order may not be executed: the actual weight is different from the declared weight by more than X g. | 0 | Not delivered |
5 | Return, the order may not be executed: the shipment has been documented, but the cargo has not actually been shipped | 0 | Not delivered |
6 | Return, the order may not be executed: the order number is doubled in a single acceptance certificate | 0 | Not delivered |
7 | Return, the order may not be executed: the company does not deliver cargoes to this city/region | 0 | Not delivered |
8 | Return, package damage has been detected upon acceptance from the sender | 0 | Not delivered |
9 | Return, the package has been damaged during transportation by the carrier | 0 | Not delivered |
10 | Return, the package has been damaged at our warehouse/during delivery by a courier | 0 | Not delivered |
11 | Return, refusal to accept: No reason explained | 1 | Not delivered |
12 | Return, refusal to accept: Quality claim | 1 | Not delivered |
13 | Return, refusal to accept: Shortage | 1 | Not delivered |
14 | Return, refusal to accept: Resorting | 1 | Not delivered |
15 | Return, refusal to accept: The receiver is unsatisfied with time of delivery | 1 | Not delivered |
16 | Return, refusal to accept: The receiver has already purchased the same product. | 1 | Not delivered |
17 | Return, refusal to accept: The receiver changed his/her mind. | 1 | Not delivered |
18 | Return, refusal to accept: Error in documentation | 1 | Not delivered |
19 | Return, refusal to accept: The package has been damaged, at the receiver's site | 1 | Not delivered |
20 | Partial delivery | 1 | Delivered |
21 | Return, refusal to accept: No money | 1 | Not delivered |
22 | Return, refusal to accept: Not satisfied with the product | 1 | Not delivered |
23 | Return, storage period expired | 0 | Not delivered |
24 | Return, failed to pass through customs | 0 | Not delivered |
25 | Return, the order may not be executed: commercial cargo | 0 | Not delivered |
26 | Lost | 0 | Not delivered |
27 | Failed to be picked up, disposal | 0 | Not delivered |
Appendix 3. Additional services
Service code | Parameter | Description |
|---|---|---|
| INSURANCE | INSURANCE | Insurance coverage of a parcel. Extra insurance charge depends on the declared value of a shipment. |
| DELIV_WEEKEND | DELIVERY ON WEEKENDS | CDEK can ship and deliver documents and cargoes on weekends and non-business days. When documents or cargoes are shipped or delivered on weekends or non-business days, 300 rubles are added to the basic tariff. |
| TAKE_SENDER | PICKUP IN THE SENDER'S CITY | Additional service that allows a cargo to be picked up in the sender's city provided that the “from warehouse” delivery mode is chosen. |
| DELIV_RECEIVER | DELIVERY IN THE RECEIVER'S CITY | Additional service that allows a cargo to be delivered in the receiver's city provided that the “to warehouse” delivery mode is chosen. |
| TRYING_ON | HOME FITTING | A courier delivers several items (clothing, footwear, etc.) to a buyer for fitting. |
| PART_DELIV | PARTIAL DELIVERY | During delivery, a buyer may refuse to accept one or several items and purchase only part of his/her order. If the order includes one item, the service cannot be activated. |
| REVERSE | REVERSE | A return delivery order from the receiver to the sender, for example, signed documents. |
| DANGER_CARGO | DANGEROUS CARGOES | In addition to ordinary documents and cargoes, CDEK is ready to deliver dangerous cargoes (other than prohibited for delivery). Due to a certain risk, the price of delivery of hazardous goods is increased by 1.5 times. |
| PACKAGE_1 | PACKAGE 1 | The price of a 310*215*280 mm box is 30 rubles (for cargoes up to 10 kg). |
| PACKAGE_2 | PACKAGE 2 | The price of 430*310*28 0mm box is 45 rubles (for cargoes up to 15 kg). |
| HEAVY_CARGO | HEAVY CARGO | Heavy cargoes are charged as follows: if the weight of a package is from 75 to 200 kg, the tariff is increased by 18 rubles per kilogram; if the weight of a package exceeds 200 kg, the tariff is increased by 25 rubles per kilogram. The cost of delivery of heavy cargoes can be calculated on an individual basis. Tariffs on these shipments will be calculated on an individual basis and promptly (within one business day) and may be significantly lower than our basic tariffs. |
| OVERSIZE_CARGO | OVERSIZED CARGO | In case of an oversized cargo one of whose sides exceeds 1.5 m, the tariff will be increased by 60 % (unless the cost of delivery is charged on the basis of volumetric weight). In case of an oversized cargo one of whose sides exceeds 2.2 m, the tariff will be increased by 100 % (unless the cost of delivery is charged on the basis of volumetric weight). |
| WAIT_FOR_RECEIVER | MORE THAN 15 MINUTES OF WAITING IN THE RECEIVER'S OFFICE | A cargo must be prepared by the time of courier arrival. According to CDEK rules, a courier can wait for a client to hand over or accept a cargo within 15 minutes. If the waiting time exceeds 15 minutes, an extra fee of 170 roubles is charged. Not permitted in the Parcel tariffs. |
| WAIT_FOR_SENDER | MORE THAN 15 MINUTES OF WAITING IN THE SENDER'S OFFICE | |
| WAREHOUSING | WAREHOUSE STORAGE | Our company can store goods in its warehouse within the first 7 days FREE OF CHARGE. Starting from the eighth day, the storage fee is charged as follows:
|
| ANOTHER | ANOTHER | Additional fee from the CDEK Credit Control Department. |
| REPEATED_DELIVERY | REPEATED INVITATION | When a repeated courier invitation is required for a previously canceled order, or delivery / pickup have failed through the client's fault, an additional fee is charged. This fee depends on the weight of shipment and cost of delivery in the city. |
| FINE | FINE | Additional fee from the CDEK Credit Control Department. |
| GRID_TREE | CRATING | CDEK offers crating services to provide additional safety for your shipment. The cost of crating for each shipment is calculated on an individual basis. In other words, CDEK offers a customized package for your cargo. |
| COURIER_SERVICE | COURIER LEASING | When you need to deliver or accept documents to federal agencies, such as tax authorities, ministries, embassies, courts, supervision services etc., or waiting time for your orders exceeds one hour, our company is willing to provide a courier for you. Price of the service: 170 rubles per hour. Minimum time: 3 hours (510 rubles). |
| SMS | NOTIFICATION OF DELIVERY OF THE ORDER | CDEK offers the SMS notification service to each client. A sender will be notified of date and time of delivery via SMS. Price of the service: 5 rubles |
| GET_UP_FLOOR_BY_HAND | ACCESS BY STAIRS | The service is provided if oversized and heavy cargoes (heavier than 10 kg) need to be lifted to a floor.
|
| GET_UP_FLOOR_BY_ELEVATOR | ACCESS BY ELEVATOR | |
| CALL | NOTIFICATION CALL | The Notification Call service is a preliminary call to receivers by operators of the call center prior to delivery. Price of the service: 15 rubles per order. |
| THERMAL_MODE | SPECIAL THERMAL CONDITIONS | Directions that support delivery with special thermal conditions: Kemerovo–Novokuznetsk, Novosibirsk–Krasnoyarsk, Novosibirsk–Kemerovo, Novosibirsk–Tomsk, Novosibirsk–Omsk, Novosibirsk–Barnaul, Barnaul–Gorno-Altaysk AND OPPOSITE DIRECTIONS! |
| AGENT_COMMISSION | AGENCY COMMISSION | Our company can collect money from clients for goods and cash services. |
| COURIER_PACKAGE_A2 | COURIER PACKAG A2 | The price 70 rubles |
| SECURE_PACKAGE_A2 | SECURE PACKAGE A2 | The price 50 rubles |
| SECURE_PACKAGE_A3 | SECURE PACKAGE A3 | The price 40 rubles |
| SECURE_PACKAGE_A4 | SECURE PACKAGE A4 | The price 35 rubles |
| SECURE_PACKAGE_A5 | SECURE PACKAGE A5 | The price 35 rubles |
| NOTIFY_ORDER_CREATED | NOTIFY ORDER CREATED | Used when creating an order. Recipient countries: Russia, Kazakhstan, Belarus |
| NOTIFY_ORDER_DELIVERY | NOTIFY ORDER DELIVERY | Used when creating an order. Recipient countries: Russia, Kazakhstan, Belarus |
| CARTON_BOX_XS | Box XS (0.5 kg 17x12x9 cm) | A box made of three-layer corrugated cardboard with dimensions 170 * 125 * 95 mm. The maximum capacity is 0.5 kg. The cost of 1 piece is 20 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_S | Box S (2 kg 21x20x11 cm) | A box made of three-layer corrugated cardboard with dimensions of 216 * 200 * 110 mm. The maximum capacity is 2 kg. The cost of 1 piece is 40 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_M | Box M (5 kg 33x25x15 cm) | A box made of three-layer corrugated cardboard with a size of 330 * 250 * 155 mm. The maximum capacity is 5 kg. The cost of 1 piece is 60 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_L | Box L (12 kg 34x33x26 cm) | A box made of three-layer corrugated cardboard measuring 340 * 330 * 264 mm. The maximum capacity is 12 kg. The cost of 1 piece is 70 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_500GR | Box (0.5 kg 17x12x10 cm) | A box made of three-layer corrugated cardboard with dimensions 170 * 120 * 100 mm. The maximum capacity is 0.5 kg. The cost of 1 piece is 35 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_1KG | Box (1 kg 24x17x10 cm) | A box made of three-layer corrugated cardboard with dimensions of 240 * 170 * 100 mm. The maximum capacity is 1 kg. The cost of 1 piece is 50 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_2KG | Box (2 kg 34x24x10 cm) | A box made of three-layer corrugated cardboard measuring 340 * 240 * 100 mm. The maximum capacity is 2 kg. The cost of 1 piece is 80 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_3KG | Box (3 kg 24x24x21 cm) | A box made of three-layer corrugated cardboard with dimensions of 240 * 240 * 210 mm. The maximum capacity is 3 kg. The cost of 1 piece is 90 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_5KG | Box (5 kg 40x24x21 cm) | A box made of three-layer corrugated cardboard measuring 400 * 240 * 210 mm. The maximum capacity is 5 kg. The cost of 1 piece is 100 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_10KG | Box (10 kg 40x35x28 cm) | A box made of three-layer corrugated cardboard measuring 400 * 350 * 280 mm. The maximum capacity is 10 kg. The cost of 1 piece is 150 rubles. Available for all tariffs from the warehouse. |
| CARTON_BOX_15KG | Box (15 kg 60x35x29 cm) | A box made of three-layer corrugated cardboard with dimensions of 600 * 350 * 290 mm. The maximum capacity is 15 kg. The cost of 1 piece is 190 rubles. Available for all tariffs from the warehouse (except for the "warehouse-parcel terminal" mode). |
| CARTON_BOX_20KG | Box (20 kg 47x40x43 cm) | A box made of three-layer corrugated cardboard with a size of 470 * 400 * 430 mm. The maximum capacity is 20 kg. The cost of 1 piece is 200 rubles. Available for all tariffs from the warehouse (except for the "warehouse-parcel terminal" mode). |
| CARTON_BOX_30KG | Box (30 kg 69x39x42 cm) | A box made of three-layer corrugated cardboard with dimensions of 690 * 390 * 420 mm. The maximum capacity is 30 kg. The cost of 1 piece is 250 rubles. Available for all tariffs from the warehouse (except for the "warehouse-parcel terminal" mode). |
| BUBBLE_WRAP | Bubble wrap | High pressure polyethylene, two layers. It is an additional packaging material for packing shipments into transport packaging. 1 meter - 55 rubles. Available for all tariffs from the warehouse. |
| WASTE_PAPER | Waste paper | Wrapping paper (waste paper, class E). Width 0.42 m.Designed for packing various types of shipments (cargo) and filling voids inside the package 1 meter - 50 rubles. Available for all tariffs from the warehouse. |
| CARTON_FILLER | Filler pressed cardboard (55x14x2.3 cm) | Protective insert made of sheet compressed cardboard. It is applied for: - inner lathing inside the corrugated box - wrapping and separating attachments inside the corrugated box - filling voids. The cost of 1 piece is 50 rubles. Available for all tariffs from the warehouse. |
| BAN_ATTACHMENT_INSPECTION | Disable attachment inspection | Provides the ability to disable viewing attachments. Provided for online stores. Not compatible with additional services "Fitting at home" and "Partial delivery". The service is not transferred until the checkpoint. The cost is 0 rubles. |
PHOTO_OF_DOCUMENTS | Photos of documents | Designed to deliver products (cargo, documents), with identification of the recipient, photographing the client's goods / signed documents. The service is paid, clarify the conditions with your manager. |
| CASH_ON_DELIVERY | Online collection | Additional fee on request. |
Appendix 4. Delivery problem codes
| Code | Reason |
| 1 | Wrong phone number |
| 9 | Package is not ready |
| 11 | Abandonment of payment |
| 13 | Contact person is out |
| 17 | Business closed |
| 19 | Address got changed |
| 35 | Not enough time |
| 36 | Self pick up |
| 37 | Packstation is crowded |
| 38 | Packstation isn't work |
| 39 | Shipment couldn't fit packstation's cell |
| 40 | Refusal to accept |
| 41 | Rejectioon of request |
| 42 | Entry permit required |
| 43 | Entry fee |
| 44 | Restricted area |
| 45 | No identity documents |
| 46 | City changed |
| 47 | Address does not exist |
| 48 | Delivery to P.O. box |
| 49 | Dangerous cargo |
| 52 | Refused by address |
| 53 | Changing the interval in agreement with the client |
| 54 | The postamate app doesn't work |
| 55 | The cargo was not found |
| 56 | Transfer to pvz |
| 57 | I can't deliver it to the pvz |
Appendix 5. Failed call reason codes
| Code | Reason |
| 1 | Phone is busy |
| 2 | The subscriber does not answer |
| 3 | Subscriber unavailable |
| 4 | Wrong Number |
| 5 | Phone unknown |
| 6 | Silence |
| 7 | Reset |
| 8 | Hung up |
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